Ask National Express Coaches - I'll be travelling by ferry to Dover and booked a coach ticket from Dover to London. If the ferry is late, can I take the next coach?

Our conditions of carriage state that if you miss the coach you are booked on, through no fault of National Express or Eurolines, and you do not cancel your seat before the time of departure (longer on Eurolines services) then the ticket is no longer valid and is not eligible for a refund or amendment.

However, we do try to help as much as we can. Under normal circumstances we will try to accommodate you on a later departure, subject to seats being available. But we are under no obligation to do this.

Our advice when booking is always to book on a service slightly later. Then, if you arrive on time or early, and you are in time to catch an earlier coach, we will be happy for you to travel on an earlier departure - subject, always, to seats being available.

Please note that if you decide to amend your ticket, a small amendment fee on domestic bookings may be charged by the agent/office making the amendment at their discretion.