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Most popular questions

  • What does "hand luggage only" mean? Will I be able to take suitcases?
  • I have bought a funfare ticket - can I get on the coach at Stratford or I must go to Victoria Coach Station with this type of ticket?
  • My luggage is slightly over the limit. Will it be allowed on the coach?
  • I have more luggage than the limit allows. Will I be able to take it on board?
  • I have amended my ticket - can you send me a new one?
  • I used the journey planner to find out a fare yesterday, but when I booked it today the price had gone up - why?
  • Can I travel with my baby?
  • Do I have to pay a booking fee?
  • Do you go to any theme parks?
  • When you give arrival and departure times, what do you mean by, say, "70min wait (Heathrow)"?
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