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Ask National Express Coaches a question - Receiving your ticket

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Receiving your ticket

  • What are the different ways to receive tickets when I book online?
  • I booked an e-Ticket but haven't received a confirmation email. What should I do?
  • I've lost my ticket. Can you send me a new one?
  • Can I buy a ticket on the bus?
  • I can only print my e-Ticket in black and white - does it matter that it's not in colour?
  • I have booked a ticket but the computer crashed after I entered my details and I have no ticket number - what do I do?
  • How long before my tickets are posted to me?
  • I had planned to choose the e-Ticket option, but this does not appear to be offered, and there is no local pick-up point for tickets. Can you advise please?
  • I have booked a e-ticket for three people (in one transaction) - do I have to print out the ticket three times?
  • How long do I have to wait before I can collect my tickets?

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